24/7 NOC + SOC + platform engineering — with SLAs that actually mean something, senior engineers on every escalation, and a monthly scorecard your CFO can read. Fully managed, or co-managed with your team in the cockpit.
Our managed service isn't a tiered helpdesk. It's the same senior engineers who architect your systems, now responsible for running them — with named people on every escalation.
24/7 monitoring, incident command and reliability engineering — SLOs, error budgets and blameless postmortems as a matter of course.
Integrated security operations with our Cybersecurity practice — SIEM/XDR on your tenant, Tier 3 analysts on-shift, IR retainer bundled.
Continuous improvement of the internal developer platforms we operate — golden paths, golden pipelines, FinOps guardrails.
Unit economics, commitment management and anomaly detection — with monthly savings reported in real dollars, not percentages.
Policy-as-code, automated collection, and a real-time control-drift dashboard shared with your GRC team — audits become a report, not a project.
Your team stays in the cockpit. We take nights, weekends, compliance evidence and the 3 a.m. escalations. Fully reversible at any milestone.
We price SLAs like engineering commitments, not marketing claims. Every tier comes with transparent service credits and a quarterly business review.
Business-hours NOC coverage with 24/7 P1 escalation. Monthly scorecard, quarterly QBR, bundled FinOps report.
24/7 NOC, 15-minute P1 response, bundled SOC at Tier-2, monthly FinOps & compliance scorecards.
24/7 NOC + SOC (Tier 3), 5-minute P1 response, IR retainer included, chaos + DR exercises quarterly.
Active-active multi-region, named incident commander on standing bridge, quarterly auditor walkthroughs, annual tabletop with regulators.
Rolling twelve-month averages across 60+ retained operations clients.
We operate on your licenses, your tenants and your cloud accounts. Our value is the runbooks, the engineers and the pager — not the tools.
A $140B-asset regional bank handed us its core-adjacent platforms with a single non-negotiable: no material audit findings. Five years in, we haven't had one.
We operate 47 core-adjacent applications, the shared platform and the 24/7 SOC. Our monthly scorecard goes to the board's Technology Committee without a redline.
Both. Roughly 40% of our managed engagements are systems we didn't originally design. We run a two-week discovery to inherit runbooks, close gaps and set a fair starting SLA before we sign.
Transparent, per-tier, and applied automatically on the next month's invoice — not via a claims process. Credits are meaningful (5–25% of monthly fee depending on miss severity), because SLAs that don't cost us aren't commitments.
Your team owns strategy, in-hours response and product decisions. We take overnight and weekend pager, compliance evidence, patching, FinOps and the third-tier escalations. Runbooks and on-call rotations are joint from day one.
Very clean — it's a feature. Every retainer has a written exit plan with a 60-day structured handover, runbook library handoff and a pairing window. We've handed off 14 retainers to client in-house teams without drama.
We staff follow-the-sun across DC, Dublin, São Paulo and Singapore with senior engineers in every hub. US-government work is US-person-staffed end-to-end; EU work has EU-resident staffing in business hours. No body-shop subcontracting.
Fixed monthly retainer sized to the tier + scope envelope, with transparent unit pricing for above-envelope work. We do not bill by ticket count.
Managed services is our steady-state — but it almost always sits on top of one or more of the below, staffed by the same team.
Share an SLA target, an audit deadline, or just a run-of-show you'd like to not be in anymore. A senior partner responds within one business day.